These govern your use of Prinstar's services and outline your rights, responsibilities, and obligations as a customer, vendor, or rider within Nigeria.
Last updated: 17 August 2026
You place orders, pay for them, and receive the finished work. These sections cover how an order is formed, what you're charged, and what happens when something goes wrong.
Last Updated: 17th August 2026
These Terms of Use (“Terms”) govern your access to and use of the Prinstar website, mobile applications, software interfaces, and related services (collectively, the “Platform”). The Platform is owned and operated by Rehda Technologies (“Prinstar,” “we,” “us,” or “our”).
By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.
For questions about these Terms, contact: support@prinstar.com.ng
In these Terms, unless the context requires otherwise:
“Applicable Laws” means all laws, regulations, regulatory instruments, directives, court orders, and enforceable governmental requirements applicable to the Platform, any User, any Order, any User Content, or any activity carried out through the Platform, including without limitation: the Nigeria Data Protection Act 2023 (NDPA), including section 24 (principles of data protection), section 25 (lawful bases), Part VI (data subject rights, sections 34–39), section 40 (personal data breaches), section 30 (sensitive personal data), and Part VIII (cross-border transfers, sections 41 and following); the Federal Competition and Consumer Protection Act 2018 (FCCPA), including Part XV and sections 125–127 on consumer rights and unfair terms; the Cybercrimes (Prohibition, Prevention, etc.) Act 2015, as amended; the Copyright Act 2022; and the Arbitration and Mediation Act 2023.
“Customer”, “Order”, “Platform”, “Rider”, “Services”, “User”, “User Content”, and “Vendor” retain their ordinary meanings within the context of the Platform, namely:
Prinstar is a technology-enabled marketplace and workflow platform. Prinstar provides the software, matching, routing, order coordination, payment support, and delivery coordination infrastructure that enables Customers, Vendors, and Riders to transact.
Unless expressly stated otherwise in writing, Prinstar does not itself print, photocopy, type, bind, laminate, prepare, or physically deliver Customer materials. Those operational services are performed by Vendors and Riders through the Platform.
You may use the Platform only if you have legal capacity to enter into a binding agreement under Applicable Laws.
If you use the Platform on behalf of a company, institution, or other legal entity, you represent and warrant that you are duly authorized to bind that entity, and references to “you” include that entity.
To access protected features of the Platform, you must create an account and provide accurate, current, and complete information.
You must:
You are responsible for all activity conducted through your account, except for transactions or activity that occur after you have notified Prinstar of suspected unauthorized access in accordance with this Section, and except to the extent caused directly by our proven gross negligence or wilful misconduct in failing to maintain reasonable platform security controls. Upon receiving notice of suspected compromise, Prinstar will take reasonable steps to secure the account, which may include temporary suspension, and will not hold the User liable for Orders placed or payments authorized after that notice was received and reasonably actioned.
We may require identity verification, contact verification, payment verification, or additional compliance checks where reasonably necessary for fraud prevention, account security, lawful operation, or dispute handling.
We may update, suspend, restrict, withdraw, or modify any feature of the Platform at any time for maintenance, upgrades, legal compliance, fraud prevention, operational integrity, security, or business reasons.
We do not warrant that the Platform will always be uninterrupted, error-free, secure, or continuously available.
Temporary downtime, failed notifications, delayed updates, integration outages, or maintenance windows do not by themselves constitute a breach of these Terms.
A Customer may place an Order by uploading or submitting materials, selecting service options, confirming specifications, providing delivery details where required, and authorizing payment.
Submission of an Order constitutes an offer by the Customer to purchase the selected Services subject to these Terms and any pricing, specification, turnaround, or service conditions displayed on the Platform.
An Order is not binding on a Vendor until accepted for fulfillment through the Platform.
Prinstar may decline, hold, suspend, or cancel any Order where reasonably necessary for fraud screening, payment verification, file review, operational constraints, legal compliance, content concerns, safety concerns, or system error correction. Where Prinstar does so, the User has the right to request internal review under Section 9A.
A Customer is responsible for ensuring that all uploaded files, instructions, specifications, quantities, formatting directions, colors, contact information, and delivery details are correct before final submission.
Pricing displayed on the Platform is the price applicable at the point of checkout unless there is an obvious technical error, regulatory issue requiring correction.
Prinstar may update prices, service fees, convenience fees, surge fees, delivery fees, or platform fees at any time before Order confirmation.
Where a pricing error is identified after submission but before Vendor acceptance, Prinstar may cancel the affected Order and refund any amount successfully received for that Order.
Payments may be processed through one or more authorized third-party payment service providers.
By authorizing payment, you represent and warrant that:
Prinstar may place payment verification holds, pause fulfillment, or request additional verification where suspicious activity, compliance concerns, processor flags, duplicate transactions, or account irregularities are detected.
Third-party payment processors are responsible for their own systems, uptime, authorizations, reversals, settlement times, and banking network issues. Prinstar is not liable for processor-side failure, delay, or outage.
A Customer may cancel an Order before Vendor acceptance. Where payment has already been successfully received for a validly cancelled pre-acceptance Order, Prinstar will initiate a refund or reversal in accordance with the payment channel used.
After Vendor acceptance, refunds, reprints, replacements, service credits, or other remedies may be available in the following circumstances:
Refunds, reprints, or replacements shall also be available in any other circumstance where the FCCPA or any other Applicable Law mandates a remedy.
We will not refuse a refund where the issue results from our material failure, or the Vendor’s material failure, to meet confirmed Order specifications.
Refunds may be refused, reduced, or replaced with another reasonable remedy where:
Where a refund or adjustment is approved, Prinstar may choose, acting reasonably and subject to Applicable Law, any of the following remedies: a full refund, partial refund, reprint, replacement fulfillment, service credit, or another appropriate commercial remedy.
Refund processing times depend on the relevant payment processor, bank, or financial institution.
Nothing in this clause limits any non-excludable consumer rights under the FCCPA or any other Applicable Law. A User who disputes a refund decision may request internal review under Section 9A.
Where Prinstar declines, holds, suspends, or cancels an Order under Section 6, or refuses, reduces, or replaces a refund remedy under Section 9, Prinstar will provide the affected User with a brief written reason through the Platform or by email.
A User who disputes that decision may request internal review by submitting a written request to support@prinstar.com.ng within 7 days of the decision. Prinstar will respond to the review request within 10 business days.
This internal review process is non-binding, does not extend or suspend any limitation period, and does not constitute a precondition to arbitration or court proceedings under Section 21.
Completed Orders may be delivered by Riders or made available for pickup, depending on the service model in use.
Prinstar may require secure verification before handover, including OTP, delivery code, account verification, signature, photo confirmation, or any other reasonable confirmation method.
An Order will be deemed completed upon the earliest of:
Prinstar is not liable for delivery delay or failed delivery caused by inaccurate address details, inaccessible premises, security restrictions, recipient unavailability, failed verification, force majeure, or Rider circumstances beyond Prinstar’s reasonable control, except where liability cannot lawfully be excluded.
You retain ownership of your User Content, subject to the limited rights granted under these Terms.
By uploading or submitting User Content, you represent and warrant that:
You grant Prinstar a limited, non-exclusive, revocable, royalty-free licence to host, store, process, reproduce, transmit, share, and otherwise handle User Content strictly to the extent necessary to operate the Platform, assign and fulfill Orders, provide customer support, investigate disputes, maintain records, detect fraud, enforce these Terms, and comply with legal obligations.
We may reject, block, remove, suspend, or report User Content that violates Applicable Laws or that we reasonably believe is unlawful, infringing, fraudulent, high-risk, unsafe, or contrary to these Terms.
Prinstar processes personal data strictly in accordance with the NDPA 2023.
We act as data controller for account, order, payment, and delivery data. Processing is based on the principles in section 24, lawful bases in section 25, and we respect data subject rights under sections 34–39, including rights of access, rectification, erasure, restriction, objection, portability, and withdrawal of consent where applicable.
Sensitive Personal Data (Passport Photographs and Biometric Services)
Passport photograph and related biometric services may involve sensitive personal data within the meaning of section 30 of the NDPA. Where applicable, we obtain explicit consent before processing, conduct a Data Privacy Impact Assessment where required under section 28, and apply enhanced technical and organisational safeguards.
You represent and warrant that any biometric or sensitive personal data you upload is lawfully obtained and that you have all necessary consents, authorisations, and lawful basis to provide it to us for processing.
Breach Notification
Where a personal data breach occurs and is reportable under the NDPA, we will notify the Nigeria Data Protection Commission within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify affected data subjects without undue delay, in each case to the extent required by section 40 of the NDPA.
Operational Privacy Measures
Your use of the Platform is also governed by our Privacy Policy, available on the Platform and incorporated into these Terms by reference. Continued use after any update to the Privacy Policy constitutes acceptance of that updated policy to the extent permitted by law.
You must not use the Platform to do, attempt to do, or facilitate any of the following:
Vendors and Riders use the Platform as independent service partners on a per-order or platform-enabled basis, except where Applicable Law determines otherwise. Prinstar sets and enforces the platform standards, routing rules, verification procedures, service requirements, and compliance controls for Orders processed through the Platform. Those controls regulate platform operations only and do not by themselves create an employment, partnership, or joint venture relationship between Prinstar and any Vendor or Rider. No Vendor or Rider has authority to bind Prinstar, contract in Prinstar’s name, or incur liability on Prinstar’s behalf unless Prinstar grants that authority in writing for a defined operational purpose.
A Vendor is solely responsible for:
A Rider is solely responsible for:
Prinstar may investigate complaints, coordinate responses, and facilitate remedies, but does not thereby assume primary liability for the independent acts or omissions of a Vendor or Rider except where such liability cannot lawfully be excluded under Applicable Laws.
All rights, title, and interest in and to the Platform, including its software, source code, object code, databases, workflow logic, interface design, graphics, text, trade dress, trademarks, service marks, logos, and branding, are owned by or licensed to Rehda Technologies.
Except as expressly permitted in writing, no User may copy, reproduce, modify, distribute, publish, sell, license, decompile, disassemble, reverse engineer, or otherwise exploit any part of the Platform.
Nothing in these Terms transfers ownership of Platform intellectual property to any User.
Prinstar may suspend, restrict, freeze, or terminate any account, Order, payout, delivery flow, or Platform access immediately, with or without notice, where reasonably necessary for:
This clause is subject at all times to any non-excludable consumer rights available under the FCCPA or any other Applicable Law.
Termination or suspension does not affect accrued rights, ongoing investigations, pending payment issues, chargeback rights, indemnity obligations, confidentiality obligations, dispute rights, or any clause intended to survive termination.
To the maximum extent permitted by law, the Platform is provided on an “as is” and “as available” basis.
Prinstar disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, or error-free operation.
Except to the extent such disclaimers are prohibited under the FCCPA 2018, NDPA 2023, or any other Applicable Law.
To the fullest extent permitted by law, Prinstar’s liability is limited as set out below.
Nothing in these Terms excludes or limits our liability for:
Subject to the above, Prinstar shall not be liable for any indirect, consequential, exemplary, punitive, or special losses, including loss of profit, revenue, goodwill, opportunity, reputation, data, or anticipated savings.
Prinstar is not liable for Vendor or Rider acts, Customer errors, payment-processor failures, or force majeure, except to the extent directly caused by our own wilful misconduct or gross negligence.
If Prinstar is found liable for any claim arising from a specific Order, our aggregate liability shall not exceed the amount actually paid by you to Prinstar for that specific Order or ₦500,000, whichever is lower. This cap does not apply where prohibited by law.
Force Majeure
Neither party shall be liable for any delay or failure in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, riot, pandemic, epidemic, civil unrest, government restriction, telecommunications failure, prolonged power outage, banking system failure, or cyber-attack not attributable to the affected party’s failure to implement reasonable security measures.
Nothing in this clause limits rights that cannot lawfully be restricted under Applicable Law.
You agree to defend, indemnify, and hold harmless Prinstar and its affiliates, officers, directors, employees, agents, contractors, successors, and assigns from and against all claims, losses, damages, liabilities, penalties, costs, and reasonable legal fees arising out of:
This indemnity does not extend to disputes between you and Vendors or Riders as such, and does not cover Prinstar’s own acts or omissions.
Prinstar will indemnify you against third-party claims to the extent they arise directly from Prinstar’s own confirmed wilful misconduct or gross negligence in operating the Platform, subject always to the limitations and liability cap in Section 18. This indemnity does not cover the acts or omissions of any Vendor, Rider, or other User.
You consent to receive notices, disclosures, confirmations, receipts, alerts, and other communications from Prinstar electronically, including by email, SMS, in-app message, push notification, dashboard notice, or other digital means.
Such communications satisfy any legal requirement for written communication, subject to Applicable Laws.
These Terms are governed by the laws of the Federal Republic of Nigeria.
Any dispute, controversy, or claim arising out of or in connection with these Terms, the Platform, or any Order, including any question regarding existence, validity, interpretation, breach, termination, or enforceability, shall first be referred to good-faith negotiations.
If the dispute is not resolved within 15 business days after written notice of dispute is given, the dispute shall be referred to arbitration seated in Lagos State, Nigeria, under the Arbitration and Mediation Act 2023.
The arbitration shall be conducted by:
The language of arbitration shall be English.
The arbitral award shall be final and binding on the parties and may be recognized and enforced in any court of competent jurisdiction.
Consumer Small-Claims Exception
Notwithstanding the arbitration provisions above, for any claim valued at less than ₦500,000, you may elect to bring the claim before a court of competent jurisdiction in Nigeria instead of arbitration.
Nothing in this clause prevents Prinstar from seeking urgent interim, injunctive, preservative, or equitable relief from a court of competent jurisdiction in Nigeria where reasonably necessary to protect its intellectual property, confidential information, platform security, payment systems, or other legitimate legal interests.
Where arbitration is not legally permitted for a particular type of claim, the courts of competent jurisdiction in Nigeria shall have jurisdiction.
If any provision of these Terms is held invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
Failure or delay by Prinstar to enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.
You may not assign, transfer, charge, subcontract, or otherwise deal with your rights or obligations under these Terms without Prinstar’s prior written consent.
Prinstar may assign, novate, transfer, subcontract, or otherwise deal with any of its rights or obligations under these Terms as part of a restructuring, financing, acquisition, asset transfer, service arrangement, or business reorganization.
We may amend these Terms to reflect legal, regulatory, operational, technical, commercial, or risk-management changes.
Where a change is material, we will notify Users through the Platform, by email, or by in-app notice at least 14 days before the updated Terms take effect, unless a shorter period is required by law, regulation, court order, or urgent security necessity, in which case Prinstar will provide notice as soon as reasonably practicable, and in any event no later than 48 hours after the change takes effect, together with a brief written explanation of the urgency.
Continued use of the Platform after the effective date of the updated Terms constitutes acceptance of the revised Terms.
If you do not agree to a material change, you may close your account and cancel any pending Orders before the revised Terms take effect, subject to any accrued obligations and any Order already in fulfillment.
All legal and support inquiries: support@prinstar.com.ng
